We confirm that the goods are delivered from our warehouse which is situated in Italy, but the recipient is in the UK so the invoice will be issued with the UK VAT.
No additional fees or taxes will be applied to send the goods to the UK.
The estimated delivery time for the orders is 4-6 working days (Mon-Fri).
Free shipping for orders over 99£ with standard delivery service. For orders less than 99£ the shipping cost will be 18£.
Once the order will be despatched, you will receive a shipping confirmation email in which you will find a link to follow the delivery. If you have created an account, you can find out the status of the shipment by visiting the "My orders" section of your Alessi account.
The courier chosen for the delivery of orders is UPS. Depending on the delivery area, UPS could could assign deliveries to local couriers.
Our couriers are authorised to leave parcels with neighbours, in safe places or in the houses' gardens o back yards. A claim that an order has not been received and delivered in the ways described above will be treated as a third party dispute and will therefore no longer be our responsibility.
If you need further assistance, remember that you can always contact our Customer Service at: firstname.lastname@example.org.
Delivery times may incur delays during
• during holiday periods: Christmas, Summer Bank Holiday and National Holidays
• events beyond the control of those involved in the distribution chain, such as natural disasters, road blocks due to strikes, events, car accidents, visits by public figures, and so on
*Customs are currently experiencing very intense traffic and therefore slower than usual to process some orders. In case you encounter any issues with your order, please don’t hesitate to click here to get in touch with our customer support team. We’ll be glad to provide you help.
We deliver orders in:
Italy, France, Monaco, Germany, Switzerland, United Kingdom, Ireland, Spain, Australia, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Lithuania, Luxembourg, Holland, Poland, Portugal, Latvia, Romania, Slovakia, Slovenia, United States